Privacy Policy

CIM Signs and Graphics are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. This Privacy Policy explains what happens to any personal data that you provide to us or that we collect from you when you are on this site. We update this policy from time to time, so please return and review it regularly. For the purpose of the GDPR 2018, our Data Protection Officer (DPO) is Sarah Smith, and she can be contacted at accounts@cimdisplay.co.uk.

Contents of Privacy Policy

  1. 1. Information We Collect

  2. 2. Use of Cookies

  3. 3. Use of Your Information

  4. 4. Sharing of Personal Data

  5. 5. Contact Form

  6. 6. Your GDPR Rights

  7. 7. Legal Bases for Processing

  8. 8. Data Retention Periods

  9. 9. Where We Store Your Personal Data

  10. 10. Marketing Emails

  11. 11. Third-Party Links

  12. 12. Changes to This Policy

  13. 13. Any Questions?

1. Information We Collect

We may collect and process the following data about you:

  • - Details of your visits to our website and the resources you access, including traffic data, location data, and weblogs.

  • - Information you provide by filling in forms on our website, such as registering for information or making a purchase.

  • - Information provided when you communicate with us for any reason.

2. Use of cookies

Our website uses cookies or similar technologies to ensure the best user experience and to analyse trends, track user movements around the website, and gather demographic information about our user base as a whole. Non-essential cookies will only be used with your explicit consent, which can be managed through our cookie management tool.

Cookies are small text files placed on your device to track usage patterns and record preferences. Our cookies do not contain information that can identify individuals. You can control the use of cookies at the browser level, but disabling cookies may limit website functionality.

3. Use of Your Information

The information we collect is used to:

  • - Provide you with information about our products or services.

  • - Fulfil contractual commitments.

  • - Notify you about changes to our services.

  • - Send marketing emails with your explicit consent.

We do not reveal identifiable information to advertisers but may provide aggregate statistical information.

4. Sharing of personal data

We do not share personal data with third parties except where necessary to provide our services. Service providers only receive the data they need to perform their duties. For lawful requests by authorities, we may disclose personal information as required by GDPR. If you have concerns, contact the DPO. For international data transfers outside the EEA, we ensure safeguards such as Standard Contractual Clauses.

5. Contact form

When submitting a contact form, you agree to our terms. Information provided will only be used to respond to your inquiry.

6. Your GDPR Rights

Under GDPR, you have the right to:

  • - Access your personal data (Article 15).

  • - Rectify inaccurate data (Article 16).

  • - Request erasure of your data (Article 17).

  • - Restrict processing (Article 18).

  • - Data portability (Article 20).

  • - Object to processing for direct marketing (Article 21).

To exercise these rights, contact our DPO at accounts@cimdisplay.co.uk.

7. Legal Bases for Processing

We process personal data under these legal bases:

  • - Consent: For sending marketing emails.

  • - Contractual Necessity: To provide requested services.

  • - Legitimate Interests: For analytics and improving website functionality.

8. Data Retention Periods

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. Specific retention periods include:

  • - Customer inquiries: Retained for one year after resolution.

  • - Marketing data: Retained until you withdraw consent.

9. Where We Store Your Personal Data

All personal data is stored on secure servers with safeguards including:

  • - Secure firewalls.

  • - Data encryption.

  • - Regular backups.

Although we take security seriously, transmission over the internet carries inherent risks. Any data sent is at your own risk.

10. Marketing Emails

We send marketing emails only with your explicit consent, which must be freely given, specific, and informed. You can withdraw consent at any time by:

11. Third-Party Links

Our website may contain links to third-party websites with their own privacy policies. We are not responsible for their policies or practices.

12. Changes to This Policy

We may update this policy periodically due to changes in legislation or our services. For significant changes, we will notify users via email or a website notice before changes take effect.

13. Any Questions?

If you have questions about this policy or our data practices, contact:

Sarah Smith

Creative Image Management Ltd
9 Mackintosh Road
Rackheath Trading Estate
Norwich, Norfolk, NR13 6LJ
E-mail: accounts@cimdisplays.co.uk
Phone: 01603 722399

Effective: 14/1/2025